Location: Association Forum 10 S. Riverside Plaza Suite 800, Chicago
CAE Credit Hours: 3.0
Fee: $225 for members, $300 for non-members (contact email@example.com
to learn about additional Forum Plus discounts).
Membership 360: Year-round strategies to improve Membership Engagement and Strengthen Your Organization’s Value Proposition
Retaining your members isn't just in what you do the last few months of each year; every element of your association plays a role in why your members join and remain your members, or why they leave. This course will frame your Membership Strategies from a holistic perspective, and help you approach evaluating your programs and
communications from a Member Value perspective, while providing real-world examples you can take back with you.
- Identify Member Needs and integrate calls to action into your communication workflow(s).
- Identify additional resources to give insight into your Membership that can help inform your planning processes.
- Effectively engage elements from across your association teams to have a more positive impact on Membership.
- Develop strategies to support a holistic view of effective member service and year-round retention.
Matt Hessler, CAE, is the Director of Membership Engagement at Emergency Nurses Association. He has over 9 years’ experience in association membership and operations management. He currently serves two organizations; SITE- the Society for Incentive Travel Excellence, and ILEA – the International Live Events Association. Matt recently obtained his CAE, and was honored as a recipient of Association Forum and USAE’s Forty Under 40 Award in 2017.
Mike Norbut, Vice President of Business Development at Association Management Center has a solid track record of successfully working with associations in a variety of areas, including member research, Board and staff facilitation, branding and marketing planning and execution, pricing and product development and dues restructuring. Mike is a frequent attendee and presenter at Association Forum events, and has served as the Chair of Association Forum's Editorial Working Group.
Mike began his career in journalism working for community newspapers in the Chicago area before becoming a reporter for a weekly newspaper of the American Medical Association. He then earned his MBA and moved to a health care consulting firm prior to joining McKinley’s team in 2008.
Note: This program is not endorsed, accredited, or affiliated with ASAE or the CAE program. Applicants may use any program that meets eligibility requirements in the specific timeframe towards the exam application or renewal. There are no specific individual courses required as part of the applications – selection of eligible education is up to the applicant based on his/her needs.