Who: IT SIG
Fee: Complimentary with membership
CAE Credit Hours: 1.5
Time: 9:00 a.m. - 10:30 a.m.
Location: Association Forum Headquarters _____________________________________________________________________________________________
AMS upgrades are a necessary part of keeping your membership system current and functioning well. Many of us struggle with completing upgrades in a timely and hassle-free manner sometimes to the point of avoidance. The reality is that upgrading on a regular schedule is a fantastic opportunity to review your software, customizations, and business processes, as well as to plan for adjustments. In this session you will hear tips from some of the top AMS vendors on how to upgrade your AMS more efficiently.
Learn techniques such as communication, planning, resource allocation, and returning to baseline features from experts in netFORUM, Aptify, Your Membership, iMIS and Association Anywhere. Items that will be discussed include:
• Creating an upgrade plan
• Developing a process to share questions or failures
• Discussing the upgrade process with your vendor
• Reviewing new features and changes to the product
• Reusing test plans from past upgrades
• Incorporating your organizational and departmental goals
About the Presenters:
Chadd Arthur, Manager, Manager, Technology and Management Consulting, RSM US LLP
Chadd uses his 20+ years of experience in technology, business operations management and finance to align people, process and technology to best serve his clients’ organizational strategy. Chadd specializes in providing comprehensive services to solve complex business issues in the areas of performance management, IT strategy, IT risk and cloud computing. He has a deep understanding of Associations and NFP’s and many
current technology needs and challenges.
Brian Hostutler, PMP, Senior Project Manager, ACGI Software
Brian is a certified Project Management Professional (PMP) with 27 years of overall IT project
management experience. As a seasoned project manager, Brian is highly skilled in managing
relationships, implementing solutions, coordinating project plan phases, facilitating problem
isolation and resolution and ensuring project quality assurance. For over eight years, Brian has successfully managed numerous large-scale and complex implementations for ACGI Software, including an International Honor Society, supporting 45,000 members and 582 Chapters.
Colleen McGarry, Managing Director, Chicago and Principal Analyst
In her role she is responsible for providing consulting and analysis to clients and other Community Brands staff as well as the day to day operations of the Chicago office. Colleen and her team help new and existing enterprise netFORUM and Nimble User customers to increase their technology ROI, provide top notch
on-line customer self-service and allow their staff to focus on strategy and
new services. Colleen previously served as the Associate Director of one
of the American Hospital Association’s personal membership groups (ASHMM). In her previous roles, she has managed large events and trade shows, implemented new AMS systems and helped increase sales
and revenue for several associations before coming to Community Brands.
Bring a Guest
We know one is a lonely number. That’s why we invite you to bring a guest to a Shared Interest Group meeting. Not a member? No problem. Non-members can attend one complimentary event before becoming a member of Association Forum. Join others with shared interests and discuss issues, ideas and trends. All guests must pre-register themselves!
Note: This program is not endorsed, accredited, or affiliated with ASAE or the CAE program. Applicants may use any program that meets eligibility requirements in the specific timeframe towards the exam application or renewal. There are no specific individual courses required as part of the applications – selection of eligible education is up to the applicant based on his/her needs.