Webinar: Best-in-Class Strategies for Improving Engagement, Satisfaction and Ultimately, Retention

When:  Mar 27, 2018 from 11:00 AM to 12:00 PM (CT)
Practice Areas:  Member Engagement
Credit Hours: 1 hour
Audience: ALL
Fee: $29 (member); $39 (non-member)
Discount and Forum Plus: To learn about discounts, contact Forum Education. Forum Plus Members: Contact membership@associationforum.org to take advantage of this discount.
Date and Time: March 27, 2018 11:00 a.m. - 12: 00 p.m. CDT

Best-in-Class Strategies for Improving Engagement, Satisfaction and Ultimately, Retention

Hear the results of a 3 year membership engagement benchmarking study, involving over 1000 organizations from around the world. See which engagement strategies work best for different types of members and how associations can leverage this data to increase retention.

  • Discover what types of engagement works best for different types of members.
  • Understand which industry demographics are more (or less) conducive to online engagement.
  • See how to create the perfect journey map and use this as a driver for automating the optimal member experience.


About the Presenter:
Andy Steggles
President & Co-Founder
Higher Logic

Andy Steggles is the President & Co-Founder of Higher Logic, a leading cloud based community platform company serving associations, nonprofits, businesses and member-based organizations worldwide.

Andy is a frequent thought leader and keynote speaker at conferences and events, traveling the globe to educate professionals about the importance of collaborative software, the cloud and the impact technology makes on the community it serves. At Higher Logic, his guidance helps clients experience these profound impacts.

Prior to co-founding Higher Logic, Andy owned and built a profitable software business whose primary focus was on member-to-member collaboration technologies. It was this software, when combined with complementary software which his business partner, Rob Wenger had built, became the heart of the Higher Logic platform.

Before starting his software company, Andy spent ten years serving as the Chief Information Officer at the Risk & Insurance Management Society, Inc. (RIMS) where he headed their technology and social strategy initiatives. From 1986–1996, Andy served in the Royal Navy, which allowed him to travel internationally around most of the world including the Arctic and Antarctic. He returned from a three-year tour in Hong Kong to study Computing in Business at Brunel University in London.

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Note: This program is not endorsed, accredited, or affiliated with ASAE or the CAE program.  Applicants may use any program that meets eligibility requirements in the specific timeframe towards the exam application or renewal. There are no specific individual courses required as part of the applications – selection of eligible education is up to the applicant based on his/her needs.